We understand that shopping online can be hard! We try our VERY best to make the process easy and even fun for all of our shoppers. If you are EVER unhappy with an item, do to the fit, the color etc. please reach out to us!
All Custom Orders or any other custom items (including made to order items) sales are FINAL. However, if contacted within 24 hours (Does NOT apply to Rush Orders), we will assist with canceling your order with the following rules: We do not process order cancellations on printed or decorated merchandise. You must cancel your order within 24 hours of placing your order (Does NOT apply to Rush Orders) All canceled orders are subject to a 30% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
We don't offer exchanges for an items 1 for 1, but instead once we have the item back we will issue a store credit to be used within 60 days. We want you to be able to buy in confidence and know if it doesn't work out, that's ok! Return the item in new, unworn condition and we will take care of the rest. (buyer will be responsible for return shipping) taken out of the store credit.
Refunds and Other Returns-
Please understand we do not offer any type of cash refunds. Any and all refunds are issued in the way of store credit. If the item does not fit the way you love, no problem. We would be be more than happy to exchange it for you. Please see above for our exchange policy.
We would never intentionally sell a damaged item or product. But we also won't lie and say we are perfect. If you receive a damaged item, please reach out to us. We will ask for specific items (pictures and invoice) but we promise to make it right! In this case we will issue a store credit and workout arrangements to receive the item back.
ALL RETURNS, EXCHANGES and DAMAGED ITEMS must be reported to us within the first 7 days upon delivery. All items must be shipped back within 5 days upon receiving the return label. If you are not able to return the item or it is outside of the realm upon the agreement the item will be yours to keep and no store credit will be issued.
We want our buyers to buy with peace of mind and confidence, we promise to treat you like family and communicate in the best ways possible. We ask the same in return so we can create a relationship with each and everyone of you.